Responsible for managing and supporting the Microsoft Dynamics environment. Work with business and technical personnel to configure and support the Microsoft Dynamics 365 platform. This position is responsible and will be held accountable for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP).  403(b)/401(k) plan with match available after 1 year.  Bonus eligible. 

Essential Competencies:

 Collaborates
 Action Oriented
 Optimizes Work Processes
 Nimble Learning

Primary Duties and Responsibilities:

1. Configure and maintain the D365 F&O and Commerce system, including security roles, user permissions, and system settings.
2. Manage user access, security roles, and permissions.
3. Monitor system performance and identify areas for improvement.
4. Implement and maintain system integrations with other applications.
5. Manage data migrations and data cleansing.
6. Collaborate with cross-functional teams to gather requirements and define solutions.
7. Communicate effectively with stakeholders, both technical and non-technical.
8. Provide guidance and best practices for optimizing operational engagement
9. Extend the capability of the application through the creation of new entities, forms, workflows, and reports
10. Contribute to the technology roadmap for the organization with respect to the Dynamics ecosystem
11. Work with multiple teams to meet internal systems needs.
12. Obtain and/or enhance knowledge about Microsoft Dynamics 365 infrastructure, Office365, 3rd party add-on products.

Additional Duties and Responsibilities:

1. Performs other job-related duties as assigned.

This position supervises the following position:

1. This position does not have supervisory responsibilities.

Required Qualifications:

1. Bachelor’s degree in computer science, Information Systems, or related field. Minimum of four (4) years of practical experience in the Microsoft Dynamics 365 ecosystem may substitute for the Bachelor’s degree.
2. Experience with Dynamics application architecture, designing and building custom workflows.
3. Experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Dataverse.
4. Strong understanding of business processes and requirements analysis.
5. Proficiency in SQL and other database management systems.

Preferred Qualifications

1. Bachelor’s degree from a four-year college or university
2. Microsoft Dynamics 365 certifications
3. Superior Technical proficiency with SQL for reviewing data, troubleshooting, developing user reports, and testing/validating source system data
4. Experience developing and maintaining automated data exchange via EDI, flat files, etc.
5. Experience in SharePoint Online, Microsoft 365 services
6. Previous work experience with a non-profit organization