The Learning & Development (L&D) Specialist I supports the planning, coordination, and execution of learning initiatives across Goodwill of Greater Washington. This role ensures that training logistics run smoothly, assists with the administration of the Learning Management System (LMS), and provides exceptional support to internal stakeholders. Working closely with the Director of Learning & Development and other team members, the Coordinator plays a key role in promoting a positive learning culture and supporting team member development.

This position is responsible for behaving in accordance with divisional and organizational RISE values and expectations.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including personal time off (PTO), paid holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP).  403(b)/401(k) plan with match available after 1 year.  Bonus eligible. 

Essential Competencies:

• Presentation Skills
• Functional/Technical Skills
• Customer Focus
• Interpersonal Savvy

Essential Duties and Responsibilities:

• Provides day-to-day administrative support to the Director of Learning & Development and other L&D staff.
• Serves as a primary point of contact for team members regarding general L&D inquiries.
• Coordinates logistics for virtual, in-person, and hybrid training sessions (e.g., scheduling, invites, room bookings, technology setup, materials preparation).
• Maintains and updates the learning calendar and training participation records.
• Assists with LMS administration, including uploading course materials, enrolling users, and generating basic reports.
• Manages L&D data and assists with preparing reporting on L&D programs
• Supports course evaluations and post-training surveys, collecting feedback to improve the learner experience.
• Assists in research and sourcing of new training content and external providers.
• Creates and maintains learning program documents and resources.
• Provides tracking and communication regarding L&D programs (e.g. language learning).
• Conducts peer reviews of developed courses to support learning quality while gaining skills in learning design and development.
• Is prepared to take on stretch assignments to develop limited courses to gain skills in learning design and development.
• Stays informed on L&D best practices and shares insights with the team.
• Other duties as assigned by the Director of Learning & Development.

Supervisory Responsibility:

This position has no supervisory responsibilities

Required Qualifications:

• High school diploma or equivalent with 2–3 years of administrative or coordination experience, preferably in HR, education, or L&D.
• Excellent organizational and time management skills.
• Strong interpersonal and written communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
• Ability to work independently and with a team.
• Ability to work in a fast-paced environment and to prioritize and work effectively on multiple tasks simultaneously.
• Ability to maintain confidentiality of client information.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

• Associate’s or Bachelor’s degree in education, human resources, communications, or a related field.
• Experience working with a Learning Management System.
• Familiarity with adult learning principles or instructional design.
• Experience working in nonprofit, workforce development, or human services.
• Bilingual (Spanish/English) strongly preferred.
• Experience working with people with disadvantages and disabilities.